Gaming Bus Reviews Essex

As a parent, I feel I should warn others. What was meant to be a child’s 10th birthday party turned into hours of chaos. On arrival, the driver locked the keys inside the bus and spent the next three hours attempting to force it open. During the booked party time there was loud drilling, windows being smashed, and an ongoing blaring alarm outside our home while kids and parents were present.

Communication was poor, leaving us in prolonged uncertainty until we were forced to cancel and send 18 children home early. The next morning we found broken glass left across our driveway and entrance, which we had to clear ourselves, raising obvious safety concerns.

Although a refund was eventually issued, the company was dismissive of our complaint and refused to accept any responsibility beyond this, instead offering a “goodwill” discount on a future booking that would require us to spend more money with them. This is something we would not consider after this experience.

Given how unprofessionally this was handled from start to finish, I find it very difficult to reconcile our experience with the volume of glowing reviews on this page. Parents should read those reviews with caution and carefully consider the risk before booking.