Frequently asked questions
Bookings can be made either via our online booking form or contacting us via e-mail at firstname.lastname@example.org or contacting us on 0734 2920 644.
Payment can be made either by bank transfer or cash.
ULEZ & toll charges will apply where applicable. Also if you have ordered any of our extras these are at an additional cost.
All booking confirmations require a non refundable deposit of 25%.
All balances must be paid at least 7 days prior to the event unless the balance has been agreed to be paid in cash on the day of the event
Please do not hesitate to contact us, we may be able offer the date you require but at an alternative time
You will receive an e-mail confirming your booking once done you will be asked to pay a deposit.
At time of booking you select how long you would like to book us for. You can select 90mins, 2hrs or 3 hrs.
ON BOARD THE BUS FAQs
Our party bus currently has a range of consoles from Xbox Series X, PS5, Switches, I-Pads and VR
We have a wide range of all the latest games, if you have a particular request, please let us know at prior to your party date and we will ensure this are set up ready to play.
All our games are age related to the party guest unless it’s been agreed prior to the event.
In the event of an out of age game being requested Essex Gaming Bus will ask the organiser for a final decision to be made.
We cannot be held responsible in any way for obtaining the permission of the guest’s parents/guardians.
It is the party organiser’s responsibility to ensure that parental consent is obtained from all parents/guardians of party guests to play age related games
Our bus can hold up to 15 guests who can play simultaneously inside and additional guests outside (Depending on weather).
We can also offer theme parties, such as Fortnite, FIFA Tournaments, Lego themes parties. Please let us know at the time of booking and we will endeavour to provide the theme you require.
Food and drink cannot be consumed on the bus.
ON THE DAY FAQs
We will call you the day before your party to confirm the details and we aim to arrive 30mins before the party to set up.
We aim to arrive 30mins ahead of the event time.
Our van is roughly 7.5mtrs in length therefore we require enough space for around 2.5 cars to park the bus.
Yes, we simply require a plug socket, we will bring with us a 50m extension lead.
Yes, for an additional cost we can supply a generator
It is the party organiser’s responsibility to arrange this prior to the event.
We will only require Wi-Fi connection if you have requested online gaming such as Fortnite.
Yes, a member of the team will be there at all times to assist with any needs.
Whilst our hosts are there to provide technical support with the gaming consoles etc. the party organisers (yourself) are still responsible for the children.
ADMENDMENTS & CANCELLATIONS FAQs
Amendments can be made such as date or time changes.
No, however, we can hold a booking for 48hrs without a deposit.
In the event of a cancellation the deposit is non-refundable. If a booking has been paid in full, you will be able to reschedule your booking.
We offer additional gaming time, plus extras such as Sweet Cones and a Prosecco wall (very popular with the mums).
In the event of unforeseen circumstances (i.e breakdowns) we reserve the right to offer a full refund or an alternative date and/or time. We will always aim to inform the party organiser of any changes ASAP.
If the party is cancelled because the government has introduced new restrictions then a full refund will be offered.
If the party is cancelled because of a guest falling sick from COVID-19 then a new party date will be offered but no refund will be given.